Return / Exchange Request Form
RETURNS PROCESS
bübish accepts returns on all full priced purchases when returned within 7 days of receiving your order.
All sale or markdown items are final. We only offer exchange of equal or greater value on these purchases. We do not offer refunds on sale or markdown items unless deemed faulty. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.
IMPORTANT INFORMATION
— Item(s) must be returned to us in perfect condition and must not be worn, altered, damaged or washed.
— Please ensure all products are exactly as you received them including all tags attached.
— Returns must include all original packaging including dust bags.
— All shoes must be tried on a carpeted surface to avoid scuff marks until you have decided to keep them.
— The following items are non-refundable/exchangeable due to health restrictions: jewellery.
— Item(s) must be returned through registered post with tracking to ensure they are protected and insured during transit.
bübish reserves the right to reject returns that do not comply with any or all of these policies.
In the event you wish to return your item(s), please follow the below process:
1. Email Customer Care at support@bubishluxe.com to request a return. In your email please provide the item you would like return and the order number.
2. Fill out your returns form provided. Here you will find our return address.
3. Ship the return with the return form via registered post within 7 days of receiving your order.
Please note that the customer is responsible for these costs. For your safety, we recommend getting a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our location.
Once your return is received by Customer Care, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined within 5 working days. Successful returns will be refunded, or a credit note will be issued depending on the terms of original sale. In the event of an unsuccessful return outcome, a member of our Customer Care Team will contact you.
Your refund will be credited to the original payment method or as an online store credit. Approved returns can take up to 5 business days to appear in your account due to varying processing between payment providers.
