Return / Exchange Request Form

RETURNS PROCESS

bübish accepts returns on all full priced purchases when returned within 7 days of receiving your order.

All sale or markdown items are final. We only offer exchange of equal or greater value on these purchases. We do not offer refunds on sale or markdown items unless deemed faulty. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

 

IMPORTANT INFORMATION

— Item(s) must be returned to us in perfect condition and must not be worn, altered, damaged or washed.
— Please ensure all products are exactly as you received them including all tags attached.
— Returns must include all original packaging including dust bags.
— All shoes must be tried on a carpeted surface to avoid scuff marks until you have decided to keep them.
— The following items are non-refundable/exchangeable due to health restrictions: jewellery.
— Item(s) must be returned through registered post with tracking to ensure they are protected and insured during transit.

bübish reserves the right to reject returns that do not comply with any or all of these policies.

RETURNS PROCESS

In the event you wish to return your item(s), please follow the below process:

1. Email Customer Care at support@bubishluxe.com to request a return. In your email please provide the item you would like return and the order number. 

2. Fill out your returns form provided. Here you will find our return address.

3. Ship the return with the return form via registered post within 7 days of receiving your order. 

Please note that the customer is responsible for these costs. For your safety, we recommend getting a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our location.


Once your return is received by Customer Care, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined within 5 working days. Successful returns will be refunded, or a credit note will be issued depending on the terms of original sale. In the event of an unsuccessful return outcome, a member of our Customer Care Team will contact you.

Your refund will be credited to the original payment method or as an online store credit. Approved returns can take up to 5 business days to appear in your account due to varying processing between payment providers.

BLACK FRIDAY SALE RETURNS POLICY

- Items purchased during our Black Friday Sale, can only be exchanged for store credit (valid for 3 years).

- The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer.

- Discount codes cannot be applied to previous orders. Our welcome code isn't applicable during sitewide sale periods, including BLACK FRIDAY.

- Please note no discounts can be applied to bridal packages as we gift a complimentary jacket within each package.

10-Day Return Policy

You are welcome to lodge a return request within 10 days of your parcel being delivered via email. Items must be returned in original condition, unworn, not sprayed with perfume, unaltered, unwashed, unmarked with original packaging and with all tags attached. Bübish Luxe does not cover the return shipping cost. However, we will provide a DHL Return Label at a flat rate of $30USD. If you prefer to utilise your own shipping carrier, we strongly recommend utilising a trackable service.

Once your return has been approved, you will be forwarded instructions on how and where to return your order. Your order must be posted within 10 days of approval.

Beyond our 10-day return period, unfortunately we cannot offer a return for exchange, refund or credit note.
Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

Terms & Conditions

Please note: during our peak periods it may take an additional 1-2 business days for our team to pack your order. Please allow up to 7 days for your item(s) to ship.

These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction. 

- We reserve the right to cancel orders at any time.

- Prices and products are subject to change at any time without notice.

- Please note discount codes & special promotions are not applicable to bridal packages

- Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

- Colours depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions resulting in colour variations shown on the website.

- Customers are responsible for the importation of products into their country, and must obey regulations concerning the customer requirements.

- Amendments to orders should be made by contacting bübish via email. Permission to amend an order will then be granted or refused. If an order has already been dispatched, we will not be able to exchange the product without approval.

- All prices in bubishluxe.com are in Australian Dollars and Include GST (Goods & Services Tax)

- You have read and understood our Terms & Conditions.

Return Policy

You can lodge your return request via email with our customer care team at hello@bubishluxe.com . Please enclose in the email your name, order number, reason for return and return resolution.

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

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