Return & Refund Policy
Items can be returned for an exchange or refund within 10 days after receiving your order. You will be responsible for all shipping costs. Shipping costs are non-refundable. Please email firstname.lastname@example.org to request the return.
Beyond this 7 day period, unfortunately we cannot offer you a refund or exchange.
There are no refunds on sale items for change of mind. This includes flash sales or promotional sales. Items can only be exchanged for products of equal or greater value. There are no further exchanges, refunds or credit notes issued beyond this.
Please note all purchases made with credit notes are non refundable - exchanges are accepted.
Pre-order items are eligible for refund, exchange or store credit.
All custom made orders to size are non refundable. Exchanges also do not apply. No discount codes can be used for custom made pieces.
To be eligible for a return, your item must be returned unused/unworn with all tags attached and in the same condition that you received it.
You will be responsible for all return shipping expenses. These costs are non-refundable. For items over $75, we recommend you use a trackable shipping service with insurance to cover lost items. We take no responsibility for lost or unreceived items. Refunds will not apply in this instance.
To complete your return, we require a receipt or proof of purchase.
Upon receiving and inspecting the returned item, we will forward you a notification email confirming that we have received the item and whether the refund has been approved or rejected.
If you are approved, your refund will be processed within 3-7 business days after receiving the garment, and a credit will automatically be applied to your credit card or original method of payment excluding shipping costs.
Late or missing refunds:
A receipt of refund will be forwarded to you. Please be patient if funds do not clear immediately. If funds do not clear within 5-7 business days, we suggest that you contact your bank or credit card company.
If you have allowed for 7 days processing time as stipulated above and your bank cannot provide an update, please contact us at: email@example.com