Return & Refund Policy

 

10-Day Return Policy

You are welcome to lodge a return request within 10 days of your parcel being delivered via email. Items must be returned in original condition, unworn, not sprayed with perfume, unaltered, unwashed, unmarked with original packaging and with all tags attached. Bübish Luxe does not cover the return shipping cost. However, we will provide a DHL Return Label at a flat rate of $30USD. If you prefer to utilise your own shipping carrier, we strongly recommend utilising a trackable service.

Once your return has been approved, you will be forwarded instructions on how and where to return your order. Your order must be posted within 10 days of approval.

Beyond our 10-day return period, unfortunately we cannot offer a return for exchange, refund or credit note.
Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

Return Policy

You can lodge your return request via email with our customer care team at hello@bubishluxe.com . Please enclose in the email your name, order number, reason for return and return resolution.

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

Return Policy

Full Priced Items

Full priced items and items purchased using the welcome code (“bubishlove”) can be returned for an exchange or refund within 10 days of receiving your order. The total amount refunded or credited will be minus original shipping charges.

You will be responsible for all shipping costs. Shipping costs are non-refundable. However, we will provide you with a DHL Return Label for a flat fee of $30USD.

Once your refund/exchange request has been approved, please ensure you post your item(s) back to us within 10 days. If items are not posted within this timeframe, returns will not be accepted and consequently, cannot be refunded/exchanged.

After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

*Please note: we do not accept refunds for gift vouchers. 

Promotional Codes & Sales

Items purchased during a promotional sale where a discount has been applied at checkout manually or automatically, are considered FINAL SALE and cannot be returned. This includes the promotional code 'special20'.


Discount codes cannot be applied to previous orders. A discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts or offers. 

Please note: after the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Gift Vouchers

Gift vouchers are valid for 3 years from date of purchase. Unfortunately gift vouchers are non-refundable. They can only be redeemed on our e-boutique. 

Bridal Packages

Bridal Packages are eligible for the same returns procedure as full-priced orders. Please note no discounts can be applied to bridal packages as we gift a complimentary jacket within each package.

Faulty Items

We make every effort to ensure our product is of highest quality. In the rare event that you find a fault in an item you have ordered, please contact our Customer Care Team at hello@bubishluxe.com and ensure you include your order number and a photo of the fault in the email. Our Customer Care Team will respond with a solution. 

International Returns

For all international orders (outside of Australia), please note all return or exchange shipping costs (both ways) are the responsibility of the customer. 

Please note: after the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Out of Stock Items

If the items you have ordered are out of stock, you will be notified within three business days. If we cannot fulfil your order, we will provide alternate style or size options, otherwise we will issue a refund. If you agree to the alternate option - please note the same terms and conditions apply, whereby if they are considered a sale item or final sale item our terms and conditions apply. For example, sale items can only be exchanged. Final sale items cannot be returned as they have been reduced to clear.

Review Discounts

Review discounts can only be utilised on full priced items and not in conjunction with any other offer.

×