Return & Refund Policy

 

10-Day Return Policy

You are welcome to lodge a return request within 10 days of your parcel being delivered via email. Items must be returned in original condition, unworn, not sprayed with perfume, unaltered, unwashed, unmarked with original packaging and with all tags attached. Bübish Luxe does not cover the return shipping cost. However, we will provide a DHL Return Label at a flat rate of $30USD. If you prefer to utilise your own shipping carrier, we strongly recommend utilising a trackable service.

Once your return has been approved, you will be forwarded instructions on how and where to return your order. Your order must be posted within 10 days of approval.

Beyond our 10-day return period, unfortunately we cannot offer a return for exchange, refund or credit note.
Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

Return Policy

You can lodge your return request via email with our customer care team at hello@bubishluxe.com . Please enclose in the email your name, order number, reason for return and return resolution.

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

Return Policy

Full Priced Items

All full priced items can be returned for an exchange or refund within 10 days of receiving your order. Refunds are issued to the original payment method ie. credit card, Afterpay account, etc. 

You will be responsible for all shipping costs. Shipping costs are non-refundable. However, we will provide you with a DHL Return Label for a flat fee of $30USD.

Once your refund/exchange request has been approved, please ensure you post your item(s) back to us within 10 days. If items are not posted within this timeframe, returns will not be accepted and consequently, cannot be refunded/exchanged.

After the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

*Please note: we do not accept refunds for gift vouchers. 

Gift Vouchers

Gift vouchers are valid for 3 years from date of purchase. Unfortunately gift vouchers are non-refundable. They can only be redeemed on our e-boutique. 

Sale Items

All sale items are non-refundable, these can only be exchanged for store credit. 

Final Sale Items

Final sale applies to items that have been marked down to clear. Items that are marked sale and have been further reduced with a discount code are considered final sale items. 

Items that are marked with final sale are not eligible for return, unless in the event of them being faulty. We recommend choosing carefully to avoid disappointment and suggest contacting hello@bubishluxe.com for assistance, prior to purchasing.

The product description will be marked with 'final sale'. By purchasing a final sale item you agree that the item cannot be returned.

Promotional Codes & Sales

Items purchased during a promotional sale where a discount has been applied at checkout manually or automatically, can only be exchanged for store credit (valid for 3 years). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer.


Discount codes cannot be applied to previous orders. A discount code is only valid for a single transaction, and may not be used in conjunction with any other discounts or offers. 

Please note: after the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Bridal Packages

Bridal Packages are eligible for the same returns procedure as full-priced orders. Please note no discounts can be applied to bridal packages as we gift a complimentary jacket within each package.

Welcome Code

Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced orders. Our welcome code is only eligible on full priced items.

Faulty Items

We make every effort to ensure our product is of highest quality. In the rare event that you find a fault in an item you have ordered, please contact our Customer Care Team at hello@bubishluxe.com and ensure you include your order number and a photo of the fault in the email. Our Customer Care Team will respond with a solution. 

International Returns

For all international orders (outside of Australia), please note all return or exchange shipping costs (both ways) are the responsibility of the customer. 

Please note: after the initial exchange, there are no further exchanges, refunds or credit notes issued beyond this.

Review Discounts

Review discounts can only be utilised on full priced items and not in conjunction with any other offer.

Out of Stock Items

If the items you have ordered are out of stock, you will be notified within three business days. If we cannot fulfil your order, we will provide alternate style or size options, otherwise we will issue a refund. If you agree to the alternate option - please note the same terms and conditions apply, whereby if they are considered a sale item or final sale item our terms and conditions apply. For example, sale items can only be exchanged. Final sale items cannot be returned as they have been reduced to clear.

Lodge a Return

How can I lodge a return?

Bübish accepts returns on all full priced purchases when returned within 10 days of receiving your order.

All sale or markdown items are final. We do not offer refunds on sale or markdown items unless deemed faulty. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

 

IMPORTANT INFORMATION

- Item(s) must be returned to us in perfect condition and must not be worn, altered, damaged or washed.
- Please ensure all products are exactly as you received them including all tags attached.
- Returns must include all original packaging including dust bags.
- The following items are non-refundable/exchangeable due to health restrictions: jewellery.
- Item(s) must be returned through registered post with tracking to ensure they are protected and insured during transit.

Bübish reserves the right to reject returns that do not comply with any or all of these policies.

RETURNS PROCESS

In the event you wish to return your item(s), please follow the below process:

1. Email Customer Care at hello@bubishluxe.com to request a return. In your email please provide the below details:

Email subject:US RETURN REQUEST [order number] 
Your Order number:#
Your Full Name: Item(s) you would like to return: [style name, size, colour]
Return Request:Refund/Store Credit

Please allow 1-2 business days for our team to approve/deny your request. Once approved item(s) must be posted back within 10 days.

2. Fill out your returns form provided. Here you will find our return address.

3. Ship the return with the return form via registered post within 10 days of receiving your order. Please note that the customer is responsible for these costs. For your safety, we recommend getting a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our location. Alternatively, we are happy to provide a DHL Return Label for a flat $30USD Fee.

Once your return is received by Customer Care, the item(s) will be assessed to ensure it complies with our policy and a return outcome will be determined within 5 working days. Successful returns will be refunded, or a credit note will be issued depending on the terms of original sale. In the event of an unsuccessful return outcome, a member of our Customer Care Team will contact you.

Your refund will be credited to the original payment method or as an online store credit. Approved returns can take up to 5 business days to appear in your account due to varying processing between payment providers.

Your return request must meet the guidelines outlined above. Bübish Luxe reserves the right to deny the return if the item(s) fail to meet our return policy requirements, which is in keeping with Fair Trading laws.

Please allow 1-2 business days for our team to respond to your return request. Once your return has been approved, you will be forwarded instructions on how and where to return your order. Your order must be posted within 10 days of approval. We strongly recommend using a trackable service. 

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